Our customer service is second to none.
Joseph has built his reputation on and off line by maintaining a direct and professional relationship with all his customers. We are not a factory. You have complete access to his knowledge and service while customizing a briefcase or if any issue should ever arise. Joe personally handles the ordering and customer service process, he would have it no other way. Since we are a small business we can offer this direct Bespoke “local style” relationship with the Artist.
Sure, sometimes our production lead time might be longer than most briefcase manufacturers that build in bulk, but the name on your briefcase, the artist who built it, stands proudly behind it and one you can actually reach out too. Joseph is an artist that takes pride in every single briefcase made.
We Guarantee Our Work. If there are ever any issues with the leather or craftsmanship, just email us to see what can be done.
Bags that are labeled “Ready To Ship” and “Samples” can be returned within 10 days of purchase in its original condition for a refund in the original form of payment or an exchange. Shipping charges will be applied If free shipping was offered.
Made To Order (MTO) and Custom work cannot be returned.