Refunds & Exchanges
Made To Order (MTO) and Custom work
- Due to the nature of custom work it Can Not Be Returned, but will consider with a restocking fee and / or credit towards another item.
- Any issues we fix.
- Marcellino NY manufactured Briefcases have a Lifetime Warranty and our other products have a 5 Year Warranty
14 Day Return policy
- On all Marcellino Samples and Ready To Ship products, excludes sale items
- On Defective Products – We will exchange it for a new one and pay shipping
- All returns for refunds must be non-used and/or still in their original packaging with all items
- Shipping on returns is not refundable and up to a 20% restocking fee could apply to cover original free shipping
- Any physical damage during shipping must be reported within 5 days of delivery or the return request may be refused.