Refunds & Exchanges
JP Marcellino Made To Order (MTO) and Custom work
- Due to the nature of custom work it Can Not Be Returned, but will consider with a restocking fee and / or credit towards another item.
- We stand behind our work and any issue we will fix.
14 Day Return policy
- 14 Days return on all items unless stated otherwise in descriptions, excludes sale items and JP Marcellino MTO and custom work.
- Must be requested within 7 days of the delivery date.
- On Defective Products – We will exchange it for a new one and pay shipping
- All returns for refunds must be non-used and/or still in their original packaging with all items.
- Shipping on returns is not refundable and up to a 20% restocking fee could apply to cover original FREE shipping if offered
- Any physical damage during shipping must be reported within 5 days of delivery or the return request may be refused.
- You have 14 days to return the item once the RMA is issued.
How do I return my item?
- Log into https://www.marcellinony.com/my-account/
- Find your order and hit refund Request button
- Refund requests could take up to 7 days to process
- You will get a confirmation email with shipping guidelines
- You must include tracking and insurance
- IMPORTANT: email us your return tracking once shipped
Warranty is voided if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is voided due to mishandling, improper use, or defacing of the product.