Refunds & Exchanges

Made To Order (MTO) and Custom work 

  • Due to the nature of custom work it Can Not Be Returned, but will consider with a restocking fee and / or credit towards another item.
  • Any issues we fix.

14 Day Return policy

Please contact us HERE for a RMA number. Any return without a RMA number will be refused.

  • On all Marcellino Samples and Ready To Ship products, excludes sale items
  • On Defective Products – We will exchange it for a new one and pay shipping
  • All returns for refunds must be non-used and/or still in their original packaging with all items
  • Shipping on returns is not refundable and up to a 20% restocking fee could apply to cover original free shipping
  • Any physical damage during shipping must be reported within 5 days of delivery or the return request may be refused.