Refunds & Exchanges

Made To Order (MTO) and Custom work 

14 Day Return policy

Please contact us HERE for a RMA number. Any return without a RMA number will be refused.

  • On all Marcellino Samples and Ready To Ship products, excludes sale items
  • On all Curated Third Party Products
  • On Defective Products – We will exchange it for a new one and pay shipping
  • All returns for refunds must be non-used and/or still in their original packaging with all items
  • Shipping on returns is not refundable and up to a 20% restocking fee could apply to cover original free shipping
  • Any physical damage during shipping must be reported within 5 days of delivery or the return request may be refused.
  • Some items our Third Party Partners sell may be non-refundable and/or returnable.
    • Items marked Clearance or Sale
    • Software, Subscriptions, CD’s, DVD’s, Downloadable Products,
    • Gift Cards, Food
    • If your order contains bed sheets or a duvet cover set, these are only returnable if they have not been unfolded.


Third Party Curated Brands have their own Warranties check with them